In the battle against the COVID-19 pandemic the Dutch government decided to prohibit all major events up until September 1. Because of these measures the summer of 2020 will be a summer without WOO HAH!. We understand that this raises a lot of questions that we will answer below!

Has your question not been answered? Be sure to contact us via info@woohahfestival.com en we will get back to you as soon as possible!

FAQ

In the battle against the COVID-19 pandemic the Dutch government decided to prohibit all major events up until September 1. Because of these measures the summer of 2020 will be a summer without WOO HAH!. We will return to Beekse Bergen 9-10-11 July 2021.

Ticket buyers have received an email where they can choose one of the below options. It’s possible to give your preference up until June 16 2020.

1. Keep your tickets
Will we see you next year? Great! By keeping your ticket(s) you can still enjoy the festival and you will help WOO HAH! throughout these trying times. Your tickets will automatically stay valid for the new dates. This is the case for both your festival tickets as well as additional tickets like Camp WOO HAH! ticket(s), Parking ticket(s), Shuttlebus ticket(s) and Train ticket(s).

2. Request a voucher
Are you unable to visit on the new dates? If so, the voucher is your best option. The voucher represents your full purchase amount (incl. service fee) and can be used up to 24 months after being issued. The voucher is a digital credit on your Ticketmaster account and can be used to purchase tickets for WOO HAH! 2021 or WOO HAH! 2022 available via ticketmaster.nl. This voucher also allows you to, for example,  switch days, or upgrade to a weekend ticket at an additional cost. You don’t have to spend the voucher in one go. If you do not use the (full) amount after 24 months, the remaining money will be transferred to you. If you request a voucher you will receive an email from Ticketmaster as soon as your request has been processed. This will be at the end of July. Please note that Train tickets, deposits for Camp WOO HAH! and sleeping bags + pillows will not be added to your digital credit – you will receive a monetary refund for these. 

3. Donate your ticket(s) 
It’s also possible to donate your ticket(s). The donation will be invested in future WOO HAH! projects that focus on talent development. We would be very grateful if you did choose this option.

4. Ask for refund
If you don’t want to make use of the voucher, make a donation and are unable to visit on the new dates you can also ask for a refund. Based on the guidelines set out  by the ‘Save Your Ticket’ scheme, you will receive your refund one month after the rescheduled date of the festival. The refund of your purchased amount (incl. service fee) will be returned to you by 9th August 2021 at the very latest. 

Yes, bookings made for WOO HAH! 2020 will also be valid for WOO HAH! 2021. The main booker has received an e-mail with more info where they can provide a preference regarding their booking. It’s possible to give your preference up until June 14 2020. 

Yes, upgrades for Camp WOO HAH! will stay valid in 2021. If you are not able to visit on the new dates it’s also possible to exchange your tickets to a voucher that you can use to buy other WOO HAH! tickets. You can also cancel your stay at Camp WOO HAH!. The main booker of the Camp WOO HAH! Upgrade has received an email to give their preference, they can do so up until June 16 2020

Yes, additional tickets like Camp WOO HAH! ticket(s), Parking ticket(s), Shuttlebus ticket(s) and Train ticket(s) will stay valid for 2021. If you are not able to visit on the new dates it’s also possible to exchange your tickets for credit that you can use to buy new WOO HAH! tickets. You can also cancel your entire order. Buyers received an email where they can give their preference. This is possible up until June 16 2020.

No, we are dependent on the touring schedules and availability of the artists in 2021. This means the line up for WOO HAH! 2021 will be different. This doesn’t mean that artists from our 2020 edition will still perform at the 2021 edition. Later this year we will update our website with the acts that will perform 9-10-11 July at WOO HAH! 2021

For these costs you will need to contact the Hotel chain or airline where you booked your trip. Unfortunately we cannot help you with this.

We only handle the sale of tickets via Ticketmaster which is our official ticket supplier. If you, for example, bough tickets via Ticketswap you can contact them to ask about the possibilities.

Yes, tickets that you won for WOO HAH! 2020 including addition tickets will stay valid!

Yes, festival tickets and additional tickets for WOO HAH! 2021 that will take place 9-10-11 July 2021 are directly available via woohahfestival.com/tickets. Later this year we will update our website with the line up for WOO HAH! 2021

Feel free to contact  info@woohahfestival.com, we will get back to you as soon as possible!